Zajel Emirates ID Tracking — Check Your Delivery Status 2026

Once your Emirates ID is printed by ICP, it is handed over to a courier service for home delivery. If Zajel is handling your delivery, you can track your card using the tracking number sent to you by ICP via SMS.

📦 Zajel Tracking: zajel.com/Tracking 📞 Call / WhatsApp: 800 21111 🕐 Working Hours: Monday–Thursday 7:30AM–3:30PM | Friday 7:30AM–12:00PM

Important: You need your Zajel tracking number before you can track. This number is sent to you by ICP via SMS when your card is dispatched — not when it is printed. If you have not received an SMS yet, check your Emirates ID application status first.

Read the complete guide below to track your ID on Zajel Tracking. For Emirates ID shipment tracking, enter your Emirates ID courier tracking number in the box and click on the “Track My ID” button. You will be redirected to the Zajel website where you can see the status of your ID delivery.

How to Track Your Emirates ID with Zajel

There are three ways to check your Emirates ID delivery status with Zajel.

Track Online at zajel.com

• Go to https://zajel.com/Tracking/
• Enter your Zajel tracking number in the tracking field — this is the number from the ICP SMS, not your PRAN or Emirates ID number
• Click Track
• Your current delivery status will appear on screen
• If the system returns no results, your card may not yet be in Zajel’s system. This happens when ICP has printed the card but not yet handed it to Zajel. Wait 24 hours and check again.

Remember, delivery times can vary, so check for any updates on the website. If you have questions, contact Zajel’s call center at 800 21111. Their customer service team can assist you and address any concerns you may have. You can also use the above procedure for Zajel courier tracking for Emirates ID through Zajel tracking app.

Track via WhatsApp or Phone Call

The fastest way to get a live update on your delivery:

• WhatsApp: Send your tracking number to 800 21111 on WhatsApp — you will receive a status reply within minutes
• Phone: Call 800 21111 and provide your tracking number to the customer service agent

WhatsApp tracking is the quickest option during business hours and avoids phone queues entirely.

What Your Zajel Tracking Status Means

Most users are confused by the status messages on the Zajel tracking page. Here is what each one means in plain English:

Step-by-Step: What Happens After Your Emirates ID Is Printed

Understanding the full delivery timeline helps you know when to expect your Zajel tracking number and when to start tracking.

Step 1 — Emirates ID is printed by ICP Your ICP status changes to “Card Printed.” At this point your card is still at the ICP printing facility.

Step 2 — Card is dispatched to Zajel ICP hands the card over to Zajel for delivery. Your ICP status changes to “Card Dispatched” and you receive an SMS from ICP containing your Zajel tracking number. This typically happens within 1 business day of printing.

Step 3 — Zajel processes the shipment Zajel logs the card in their system. At this point your tracking number becomes active on zajel.com.

Step 4 — Delivery to your address Zajel delivers to the address registered in your ICP application. Delivery typically takes 2–3 business days after dispatch. If no one is available to receive the card, Zajel leaves a notification and attempts again.

Step 5 — Card received Your tracking status changes to “Delivered.” You can also check your Emirates ID application status on ICP — it will reflect the delivery as well.

What to Do If Zajel Cannot Deliver Your Emirates ID

The 3-Attempt Rule — Important

Zajel attempts delivery 3 times. If all 3 attempts fail — because no one was home, the address was incorrect, or the building was inaccessible — the card is returned to the ICP center. After this point you cannot request redelivery through Zajel. You must visit an ICP Customer Happiness Center with your original passport to collect the card in person.

If you missed one delivery attempt: Contact Zajel immediately at 800 21111 or via WhatsApp to reschedule before the remaining attempts expire.

If the address on your ICP application was incorrect: You must update your address through ICP Smart Services and request a new delivery. This process takes additional time and cannot be expedited through Zajel directly.

If Tawzea or Emirates Post is delivering your card instead: Not all Emirates ID cards are delivered by Zajel. ICP also uses Tawzea and Emirates Post for deliveries. Check your ICP SMS carefully — it will state which courier is handling your delivery.

Zajel Contact Details for Emirates ID Inquiries

Frequently Asked Questions

How do I get my Zajel tracking number for Emirates ID?

Your Zajel tracking number is sent by ICP via SMS to your registered mobile number when your card is dispatched. You do not receive this number from Zajel directly — it comes from ICP. If you have not received the SMS, check your ICP application status first.

Can I track my Emirates ID without a tracking number?

No. The Zajel tracking system requires a tracking number. Without it you cannot check the delivery status online. Call 800 21111 and provide your Emirates ID application number — they may be able to look up your delivery manually.

How long does Zajel take to deliver Emirates ID?

Zajel typically delivers within 2–3 business days after your card is dispatched by ICP. Total time from printing to delivery is usually 3–5 business days.

What happens if Zajel couldn’t deliver my Emirates ID?

Zajel will attempt delivery 3 times. After 3 failed attempts the card is returned to ICP. You must then visit a Customer Happiness Center with your passport to collect it in person.

My Zajel tracking shows no results — what does this mean?

This usually means your card has been printed by ICP but not yet handed to Zajel. Wait 24 hours after receiving your ICP “Card Dispatched” SMS and try tracking again.

Can I change my delivery address with Zajel?

Zajel delivers to the address in your ICP application. To change it you must update your address through ICP Smart Services — Zajel cannot change the delivery address independently.

What is Zajel’s WhatsApp number for Emirates ID tracking?

Zajel’s WhatsApp number is 800 21111. Send your tracking number via WhatsApp for a fast status update during business hours.

Is Zajel the only courier for Emirates ID?

No. ICP uses three couriers — Zajel, Tawzea, and Emirates Post. Which courier delivers your card depends on your location and the current allocation. Your ICP SMS will specify which courier is handling your delivery.