Tawzea Emirates ID Delivery 2026 – Track, Contact & Collect Your Card

Tawzea is the Abu Dhabi government-contracted logistics company responsible for delivering Emirates ID cards to residents in Abu Dhabi emirate. Once your ICP application status changes to “Card Printed,” Tawzea collects your card from the ICP printing facility and delivers it to your registered address — free of charge.

This guide covers everything you need: how to track your delivery, how to contact Tawzea, working hours, and what to do if something goes wrong.

Does Tawzea Deliver Emirates ID Cards in Abu Dhabi?

Yes. Tawzea is one of the designated couriers for Emirates ID card delivery in Abu Dhabi emirate. After ICP prints your card, it is handed to Tawzea for last-mile delivery to your registered UAE address. You do not need to visit a post office or ICP centre to receive your card — Tawzea delivers it directly to your door.

Once your card is dispatched, you will receive an SMS from ICP or Tawzea containing your tracking number. You can use this tracking number to follow your delivery in real time.

Which courier delivers your card? In Abu Dhabi — Tawzea. In Dubai — Zajel. In other emirates — Emirates Post. If you are unsure which courier has your card, check your ICP status at icp.gov.ae — the dispatch notification SMS will confirm the courier name.

How to Track Tawzea Emirates ID Delivery — Step by Step

Tawzea offers three tracking methods on its official website. Use whichever reference you have from your ICP SMS notification.

Step 1: Go to tawzea.ae and click “Track Shipment” (also accessible directly at tawzea.ae/en/shipment-track)

Step 2: Choose your tracking method — three options are available:

• Track by AWB Number — the Airway Bill number sent in your dispatch SMS
• Track by Receipt Number — the reference number from your ICP application receipt
• Track by Mobile Number — your registered UAE mobile number

Step 3: Enter your number in the field and click Search

Step 4: Your delivery status appears on screen — showing the current location of your card and estimated delivery date

Tawzea Mobile App: You can also track your Emirates ID delivery through the Tawzea mobile app, available on both the Apple App Store and Google Play Store. Download the app, enter your tracking number or registered mobile number, and monitor your delivery in real time with push notifications.

No tracking number? If you have not received an SMS with a tracking number after your ICP status changed to “Card Printed,” wait 24 hours — the SMS can sometimes be delayed. If still nothing after 48 hours, contact Tawzea directly via WhatsApp (details below) with your PRAN number and registered mobile number.

Tawzea Emirates ID Delivery Process — What Happens After “Card Printed”

Understanding each stage helps you know exactly what to expect:

Typical delivery time: Most Abu Dhabi residents receive their Emirates ID within 2–5 business days of the status changing to “Card Printed.” Delays can occur during high-volume periods such as after public holidays or during peak visa renewal seasons.

What if you miss the delivery? Contact Tawzea via WhatsApp at +97125010102 to reschedule your delivery slot. You can also request to pick up your card directly from the Tawzea facility at Old Shahama, Abu Dhabi, with your original passport for verification.

Tawzea Contact Information — 2026

WhatsApp is the fastest contact method. During business hours, Tawzea typically responds to WhatsApp messages within 30–60 minutes. When messaging, include your PRAN number (Emirates ID application number), full name, and registered UAE mobile number to help them locate your file quickly.

Tawzea Working Hours

Regular Working Hours:

Ramadan Working Hours:

Always confirm current working hours directly with Tawzea before visiting in person, as hours may vary on public holidays and during Ramadan. Ramadan dates change every year.

Ahmad’s Tawzea Delivery Experience — A Real Example

My friend Ahmad’s experience gives a useful real-world timeline for what to expect when Tawzea delivers your Emirates ID.

Ahmad applied for his Emirates ID and completed biometrics on October 30. His card was printed the same day due to urgent visa stamping. He received the delivery notification from Tawzea on December 1 — approximately 32 days after printing.

This longer-than-usual gap was because his urgent visa stamping coincided with a busy processing period at ICP before the UAE National Day holiday on December 2.

Ahmad contacted Tawzea on WhatsApp (+97125010102) and received a reply within 30 minutes, even on a public holiday. The delivery was scheduled for December 3. On the morning of the delivery, the Tawzea delivery person called Ahmad to confirm his location.

Since Ahmad was away from his registered address that day, Tawzea offered an alternative — he collected the card in person from the Tawzea facility in Old Shahama with his passport.

What this experience tells you:

• Tawzea responds on WhatsApp even during public holidays
• If you miss the delivery or are unavailable, you can collect directly from their facility
• Delivery timelines can vary — the 32-day gap in Ahmad’s case was exceptional due to a holiday period, not typical processing

Tawzea vs Emirates Post vs Zajel — Which Delivers in Your Emirate?

Many UAE residents receive their Emirates ID via different couriers depending on where they live. Here is a clear breakdown:

If your status shows “Dispatched” but your SMS mentions a courier you do not recognise, check the SMS sender name — it will confirm which company has your card. You can also call ICP on 600 522222 to confirm which courier is handling your delivery.

What to Do If Your Tawzea Delivery Is Delayed

If your ICP status shows “Card Printed” or “Dispatched” but you have not received your card after 7 business days, take these steps:

1. Check tracking at tawzea.ae/en/shipment-track using your AWB number, receipt number, or registered mobile number
2. Message Tawzea on WhatsApp at +97125010102 — include your name, PRAN number, and registered mobile number
3. Call Tawzea at 600500877 during business hours for an immediate update
4. Check your registered address with ICP — if your address in the ICP system is incorrect or incomplete, Tawzea cannot deliver. You can update your address through the UAEICP app or by calling ICP on 600 522222
5. Visit Tawzea directly at Plot 220, Old Shahama, Abu Dhabi with your original passport if you want to collect in person

Reader note: One reader left a comment on this page reporting delays with Tawzea and difficulty getting complaint resolution. If you experience a delay that Tawzea cannot resolve, escalate by contacting ICP directly at 600 522222 and asking for the Emirates ID delivery team. ICP has the authority to follow up with any contracted courier on your behalf.

Check Your Emirates ID Status Before Contacting Tawzea

Before calling or messaging Tawzea, always confirm your ICP status first. If your status still shows “Under Printing” or “Approved,” your card has not yet reached Tawzea. Tawzea only receives cards after the ICP status changes to “Card Printed” or “Dispatched.”

For a complete explanation of every Emirates ID status message and what each one means, see our full Emirates ID status guide.

Frequently Asked Questions — Tawzea Emirates ID Delivery

Does Tawzea deliver Emirates ID cards?

Yes. Tawzea is the designated Emirates ID delivery courier for Abu Dhabi emirate. After ICP prints your card, it is dispatched to Tawzea for free home delivery to your registered address. You will receive an SMS with a tracking number when your card is on its way.

How do I track my Emirates ID delivery with Tawzea?

Go to tawzea.ae/en/shipment-track and enter your tracking number, receipt number, or registered UAE mobile number. You can also track via the Tawzea mobile app available on iOS and Android. Your tracking number is sent by SMS when ICP dispatches your card to Tawzea.

What is the Tawzea contact number for Emirates ID?

Call Tawzea at 600500877 from within the UAE, or +97125010100 from outside the UAE. For WhatsApp, message +97125010102. Email: info@tawzea.ae or distribution@tawzea.ae. WhatsApp is the fastest method for delivery-related queries.

How long does Tawzea take to deliver Emirates ID?

Most deliveries are completed within 2–5 business days after the ICP status changes to “Card Printed.” Delivery times may be longer during public holidays, Ramadan, or peak processing periods. If you have not received your card after 7 business days, contact Tawzea via WhatsApp or call 600500877.

What if I miss the Tawzea Emirates ID delivery?

If you miss the delivery attempt, contact Tawzea on WhatsApp at +97125010102 to reschedule. Alternatively, you can collect your card directly from the Tawzea facility at Plot 220, Old Shahama, Abu Dhabi — bring your original passport for identity verification.

Is Tawzea delivery free for Emirates ID?

Yes. Emirates ID delivery through Tawzea in Abu Dhabi is free of charge. You do not pay any fee to receive your card at your registered address.