Al Rashidiya Emirates ID Center — Timings, Location & Services 2026

The Al Rashidiya Customer Happiness Center is one of Dubai’s dedicated Emirates ID service centers, operated by the Federal Authority for Identity and Citizenship (ICA). It holds a 5-star rating from the Prime Minister’s Office — the highest service quality recognition available to government centers in the UAE. The center handles all Emirates ID services including biometrics, new card issuance, renewal, and replacement, with separate service counters for male and female visitors.

At a Glance — Key Facts

Working Hours

The center is open five days a week. Monday through Thursday, hours run from 7:00 AM to 5:00 PM continuously.

Friday operates in two sessions due to the midday prayer break. The morning session runs from 7:30 AM to 12:00 PM. After a break, the center reopens for an afternoon session from 2:30 PM to 6:30 PM. The center is closed on Saturday and Sunday.

Rush hours are 10:00 AM to 2:00 PM on all days. If you want to avoid queues, aim to arrive before 9:00 AM or after 3:00 PM on weekdays. Early morning on Monday or Tuesday tends to be the quietest time.

Location & How to Get There

Address: Al Rashidiya District, Dubai — behind the Rashidiya Council, opposite Mohammed Noor Boys School.

The center is accessible from Rashidiya Metro Station on the Dubai Metro Green Line. From the station, the Al Rashidiya district is a short taxi or ride-hailing ride away. If driving, parking is available in the area around the council building.

Services Available

The Al Rashidiya center handles all Emirates ID card services exclusively. This means no vehicle licensing, visa stamping, or other government services — only Emirates ID. Services include fingerprint capture for new applicants, issuance of a new Emirates ID card, Emirates ID renewal, replacement of a lost or damaged Emirates ID, exemption from late renewal fines, card collection for ready cards, and urgent ID card printing for those who need their card quickly.

The center has separate service departments for male and female customers, so queues are managed independently for each.

What to Bring

Before visiting, make sure you have the following with you:

For new applications or renewals: your original passport, Emirates ID application number (from the typing center or UAEICP app), and your existing Emirates ID if renewing.

For card collection: your Emirates ID application number or the SMS confirmation you received.

For replacement (lost or damaged): your passport and a police report if the card was lost or stolen.

For urgent printing: your application number and proof of urgency if required.

Having all documents ready before you reach the counter significantly reduces your time at the center.

Tips for a Faster Visit

Arrive before 9:00 AM to beat the rush hour crowd. The center gets significantly busier from 10:00 AM onwards, particularly in the middle of the week. If you can only visit on a Friday, the afternoon session (2:30 PM onwards) tends to be quieter than the morning session.

Book your appointment in advance rather than walking in — this reduces waiting time considerably, especially during busy periods.

How to Book an Appointment

You can book an Emirates ID appointment at the Al Rashidiya center through ICP Smart Services — the official ICA platform. Appointments can be booked online at smartservices.icp.gov.ae or through the UAEICP mobile app available on iOS and Android. Walk-in visits are accepted but may involve longer waiting times during peak hours.

Frequently Asked Questions

What are the Al Rashidiya Emirates ID center timings?

Monday to Thursday: 7:00 AM – 5:00 PM. Friday: 7:30 AM – 12:00 PM (morning session) and 2:30 PM – 6:30 PM (afternoon session). Closed Saturday and Sunday.

Where is the Al Rashidiya Customer Happiness Center located?

In Al Rashidiya District, Dubai — behind the Rashidiya Council and opposite Mohammed Noor Boys School. The nearest metro is Rashidiya Station on the Green Line.

Do I need an appointment to visit?

Appointments are strongly recommended. Book through ICP Smart Services at smartservices.icp.gov.ae or the UAEICP app. Walk-ins are accepted but waiting times are longer, especially during rush hours (10 AM–2 PM).

What services does the Al Rashidiya center offer?

All Emirates ID services: biometrics, new card issuance, renewal, replacement, urgent printing, card collection, and late fine exemption. It does not handle other government services.

What is the best time to visit to avoid queues?

Arrive before 9:00 AM or after 3:00 PM on weekdays. The busiest period is 10:00 AM to 2:00 PM. Friday afternoons (after 2:30 PM) tend to be quieter than Friday mornings.

Is the center open on weekends?

No. The Al Rashidiya center is closed on Saturday and Sunday.

Can I collect my Emirates ID here?

Yes. Bring your application number or the SMS confirmation you received when your card was ready.