Al Yalayis Emirates ID & Medical Fitness Center Dubai — Location, Timings & Services 2026

Al Yalayis Government Services Center in Dubai Investment Park 2 is one of the most comprehensive government service hubs in the UAE. For residents of Dubai South, Jebel Ali, and communities surrounding Al Maktoum Airport, this center handles two of the most time-sensitive identity requirements in one location: Emirates ID fingerprinting through the ICP Customer Happiness Center, and medical fitness testing required for visa and residency applications.

This guide covers both services in full — what each one involves, who needs it, how to book, what to bring, and exactly what to expect when you arrive.

What Is Al Yalayis Government Services Center?

Al Yalayis Government Services Center opened in May 2021, when the Federal Authority for Identity and Citizenship (now ICP) relocated its services from Al Quoz Centre to this purpose-built facility in Dubai Investment Park 2. It was established as a multi-service government hub — the first of its kind in the UAE designed to handle ICP services, medical fitness testing, and additional government transactions under one roof.

The center processes over 6,000 transactions daily and is strategically positioned near Al Maktoum International Airport and Expo City Dubai, making it the natural government service destination for residents in the southwestern Dubai corridor.

Two distinct operations run within the complex that UAE residents most commonly need:

The ICP Customer Happiness Center handles Emirates ID fingerprinting — the biometric step required for new ID applications, renewals, and replacements. This is the government ICP counter operated directly by the Federal Authority.

The Al Yalayis Medical Fitness Center handles visa medical examinations, the Smart Salem health screening system, and RTA eye tests for driving license applications and renewals.

Understanding which counter you need before you arrive saves significant time.

Al Yalayis Emirates ID Center — Fingerprinting Services

The ICP Customer Happiness Center at Al Yalayis handles Emirates ID biometric capture only. Biometric capture means the recording of your fingerprints and signature, which is the mandatory in-person step in the Emirates ID application process that cannot be completed online or through a typing center.

Who Needs to Visit for Emirates ID Fingerprinting

You need to attend the Al Yalayis ICP Customer Happiness Center if you are:

• A new resident completing your first Emirates ID application
• An existing resident renewing an expired or expiring Emirates ID
• Replacing a lost or damaged Emirates ID that requires fresh biometrics
• A UAE national registering biometrics for a new ID cycle

Children under 15 years old are exempt from fingerprinting. Their Emirates ID is issued without biometric capture.

You do not need to visit if your application was submitted fully online through UAE Pass and ICP has not requested a biometric appointment — in that case the system will notify you separately.

Services Available at the ICP Customer Happiness Center

• Fingerprint capture for Emirates ID applications (new, renewal, replacement)
• Signature capture
• Emirates ID application typing and submission (for those who did not complete this step online)
• Document verification for ID applications
• Digital services guidance at the Go Digital Corner

This center does not process visa applications, trade licenses, or vehicle-related services. Those are handled by separate counters within the Al Yalayis complex.

How to Book Your Emirates ID Fingerprinting Appointment

The center operates by appointment only throughout all working hours. Walk-ins are not accepted at the ICP Customer Happiness Center. Follow these steps to book:

Via the ICP Website:

1. Go to icp.gov.ae
2. Log in using UAE Pass
3. Select Smart Services → Appointments
4. Choose Al Yalayis Customer Happiness Center from the location list
5. Select your preferred date and time slot
6. Confirm your booking — you will receive a confirmation SMS

Via the ICP Smart App:

1. Download the ICP Smart Services app (available on App Store, Google Play, and Huawei AppGallery)
2. Log in with UAE Pass
3. Navigate to Appointments
4. Select the service type and Al Yalayis as your preferred center
5. Choose your date and time slot and confirm

Appointment slots during the morning hours (7:00 AM – 9:00 AM) and late afternoon (5:00 PM – 7:00 PM) tend to be less congested. Friday afternoon slots (2:30 PM – 6:30 PM) fill quickly — book at least two to three days in advance for those.

What to Bring for Emirates ID Fingerprinting

Bring the following when attending your appointment:

• Your appointment confirmation (SMS or screenshot)
• Original passport
• Original Emirates ID (for renewals — even if expired)
• Original UAE residence visa (for expats on renewal)
• Application reference number from your typed Emirates ID application

Do not bring documents for other services to the ICP counter — the counter handles biometrics only and cannot process paperwork for visa or typing services.

What Happens During the Appointment

The biometric capture process at Al Yalayis takes approximately 10 to 15 minutes per person. On arrival:

1. Check in at the reception desk with your appointment confirmation
2. You will be directed to either the male or female section — both sections are fully separate
3. A staff member will verify your documents
4. Your fingerprints (all ten fingers) are captured digitally
5. Your signature is recorded
6. You receive a receipt confirming biometric completion

After biometric capture, Emirates ID production typically takes 5 working days or fewer. You can track your Emirates ID status through the ICP portal or the ICP app at any point after your appointment.

Al Yalayis Medical Fitness Center — Visa Medical & RTA Eye Test

The Medical Fitness Center at Al Yalayis handles the health screening requirements that precede Emirates ID issuance and residency visa stamping. For most expats in Dubai, a medical fitness certificate is a non-negotiable step in the residency cycle — no fitness certificate means no visa stamping, which means no Emirates ID.

What Is the Smart Salem Medical Fitness System

Smart Salem is the UAE government’s digital medical fitness platform that manages health screening for residency visa applicants. When you visit the Al Yalayis Medical Fitness Center for a visa medical, your results are recorded directly into the Smart Salem system. There is no paper certificate to collect and submit separately — the Smart Salem system shares your fitness status electronically with GDRFA (Dubai immigration) for visa processing.

This is why your visa application can stall even after a medical test if there is a data sync issue in Smart Salem — a fact many residents do not realise until they are already waiting at the immigration counter.

The Al Yalayis Medical Fitness Center operates as a Smart Salem-linked facility, meaning results are uploaded in real time. The center is equivalent to other Smart Salem centers in Dubai such as Smart Salem DIFC and Smart Salem TECOM, but serves the Dubai Investment Park 2, Dubai South, and surrounding communities.

RTA Eye Test at Al Yalayis

The RTA eye test is a mandatory requirement for obtaining or renewing a UAE driving license. It is a simple vision screening — not a full ophthalmic examination — conducted by trained technicians and takes approximately five minutes.

At Al Yalayis, the RTA eye test is offered within the medical center complex. The test checks:

• Visual acuity (sharpness of vision at standard distance)
• Color vision (relevant for distinguishing traffic signals)
• Field of vision

RTA Eye Test Price: The standard fee is AED 50 for the eye test. This may be bundled with other RTA services depending on your transaction type — confirm the current fee at the counter as fees are subject to revision by RTA.

If you wear glasses or contact lenses, bring them to the appointment. If you fail the initial test with corrective lenses, you will be referred for a full ophthalmology assessment before RTA will process your license application.

Al Yalayis Medical Fitness Center Timings

The medical center follows the same general hours as the ICP center within the complex. The Friday midday break (12:00 PM – 2:30 PM) applies to both.

What to Bring for the Visa Medical at Al Yalayis

• Original passport with valid UAE entry visa
• One passport-size photograph (white background)
• Emirates ID (if you already have one from a previous residence)
• Application reference number from your visa typing
• Payment — medical fitness fees vary by nationality and visa type; confirm current rates at the counter

Al Yalayis Center Location & How to Get There

Full Address: Al Yalayis Government Services Center First Floor, Dubai Investment Park 2 Dubai, UAE

The center is a short distance from Al Maktoum International Airport and is accessible from Sheikh Mohammed Bin Zayed Road (E311) via the Dubai Investment Park interchange.

Nearby Landmarks:

• Al Maktoum International Airport — approximately 10 minutes by car
• Expo City Dubai — approximately 8 minutes by car
• Dubai South community — approximately 5 minutes by car
• Ibn Battuta Mall — approximately 20 minutes by car

Parking: Dedicated parking is available for general visitors, women, and people of determination. Parking is free. The lot is directly adjacent to the center entrance — no walking distance concerns.

Facilities Inside Al Yalayis Center

The center is designed for high daily footfall with full amenities:

• Separate male and female service sections for both ICP and medical services
• Parking for visitors, women, and people of determination
• Toilets for males, females, and people of determination
• Children’s play area
• Knowledge corner (reading and waiting area)
• Digital Services Corner — staff available to help you navigate ICP Smart Services, UAE Pass, and other government digital platforms
• Translation services
• Seating areas with air conditioning throughout

The Digital Services Corner is particularly useful if you have never used the ICP app or UAE Pass before. Staff can walk you through the biometric appointment booking process on the spot.

Contact Information

The 600522222 number connects to the central ICP call center, not the center directly. For appointment-specific queries, the ICP Smart Services portal or app gives real-time slot availability faster than calling.

Frequently Asked Questions

Q: Is Al Yalayis Emirates ID Center open on Saturdays?

A: No. The Al Yalayis Customer Happiness Center is closed on Saturdays and Sundays. It operates Monday to Thursday from 7:00 AM to 7:30 PM and on Fridays in two shifts: 7:30 AM to 12:00 PM and 2:30 PM to 6:30 PM.

Q: Can I walk in to Al Yalayis Emirates ID Center without an appointment?

A: No. The ICP Customer Happiness Center at Al Yalayis operates by appointment only. You must book your slot through the ICP website at icp.gov.ae or through the ICP Smart Services mobile app before visiting.

Q: What is the RTA eye test price at Al Yalayis?

A: The standard RTA eye test fee is AED 50. The test takes approximately five minutes and results are submitted directly to RTA. If you wear glasses or contact lenses, bring them on the day. Confirm the current fee at the counter as RTA fees are subject to revision.

Q: Does Al Yalayis Medical Fitness Center use the Smart Salem system?

A: Yes. Al Yalayis Medical Fitness Center is a Smart Salem-linked facility. Your medical fitness results are uploaded electronically to Smart Salem and shared directly with Dubai immigration (GDRFA) for visa processing. You do not need to collect a paper certificate separately.

What is the difference between the ICP Customer Happiness Center and Al Yalayis Medical Fitness Center?

A: These are two separate services within the same complex. The ICP Customer Happiness Center handles Emirates ID fingerprinting and biometric capture only, operated by the Federal Authority (ICP). The Medical Fitness Center handles visa medical examinations and RTA eye tests. Most residents completing a new visa cycle need to visit both counters — medical first, then Emirates ID biometrics after visa stamping.

Q: How long does the Emirates ID fingerprinting take at Al Yalayis?

A: The biometric capture process takes approximately 10 to 15 minutes per person. After completing fingerprinting, Emirates ID production takes 5 working days or fewer. You can track your Emirates ID status online through the ICP portal at any time after your appointment.

Q: Is parking available at Al Yalayis Government Services Center?

A: Yes. Free parking is available directly adjacent to the center entrance, with dedicated spaces for general visitors, women, and people of determination. The parking lot is large enough to handle the center’s daily footfall without significant wait times.