The Department of Residency and Foreigners Affairs – Al Dhafra, located in Madinat Zayed in Abu Dhabi’s Western Region, offers a wide range of services for citizens, residents, and violators. This department is highly regarded, earning a four-star rating in the global star system for rating services by the Prime Minister’s Office.
Before moving forward, it is necessary to check your Emirates ID Status.

Al Dhafra Madinat Zayed Center Services
ID Card Services
At the Al Dhafra Madinat Zayed Center, you can access a variety of ID card services designed to meet your identification needs. These include:
- Fingerprint Capture: Essential for biometric verification.
- New ID Card Issuance: Get your first ID card issued quickly.
- ID Card Renewal: Renew your ID card before it expires.
- ID Card Replacement: Replace lost or damaged ID cards.
- Exemption from Late Fines: Apply for exemption if you’ve missed deadlines.
- Urgent ID Card Service: Expedite the process if you need your ID card quickly.
- Card Collection: Conveniently collect your ID card from the center.
- Customer Service: Dedicated support for all your queries and issues.
Passport Services
The center also handles various passport-related services:
- Issue New Passport: Obtain a new passport effortlessly.
- Passport Renewal: Renew your passport before it expires.
- Passport Replacement: Replace a lost or damaged passport.
- Passport Printing: Have your passport printed at the center.
- Passport Collection: Collect your new or renewed passport conveniently.

Entry and Residence Permits Services
Managing your entry and residence permits is straightforward with these services:
- Entry Permission Inquiries: Check the status of your entry permissions.
- Residence Inquiries: Get updates on your residency status.
- Modify Residence Information: Update your residency details as needed.
- Cancellation of Residence Permits: Cancel your residency permit if necessary.
- Issuing, Amending, Renewing, and Canceling Entry Permits: Comprehensive management of all entry permit needs.
Establishment Registration and Follow-Up Services
Business-related services are also available at the center:
- Issuance of Establishment Card: Obtain an establishment card for your business.
- Establishment Card Renewal: Renew your business’s establishment card.
- Cancellation of the Facility Card: Cancel facility cards when required.
- Edit Facility Data: Update your business’s facility data.
- Other Services: Additional support for business registration and follow-up.
Violators’ Affairs Services
For matters related to violators’ affairs, the center provides:
- Leave Permit: Obtain permits for leaving the country.
- Transfer to Court: Manage legal transfers to court.
- Administrative Circular and Raising the Circular: Handle administrative notices and lift circulars.
By offering these comprehensive services, the Al Dhafra Madinat Zayed Center ensures that both individuals and businesses receive efficient and effective support, maintaining high standards of service and customer satisfaction.

Al Dhafra Madinat Zayed Emirates ID Center Location & Working Hours
Location
The Al Dhafra Madinat Zayed Emirates ID Center is conveniently located at the Tam Service Centre. You can find it near the Abu Dhabi Retirement Pensions and Benefits Fund (ADRPBF) in the Madinat Zayed Branch. The full address is:
Tam Service Centre
Near Abu Dhabi Retirement Pensions and Benefits Fund (ADRPBF) – Madinat Zayed Branch, Bada Zayed, Madinat Zayed, Abu Dhabi
Working Hours
The center operates during the following hours:
- Monday to Thursday: 07:30 AM to 03:30 PM
- Friday: 07:30 AM to 12:00 PM (Noon)