Al Ghazal Center Dubai — Emirates ID Biometrics, Timings & Location

If you need to complete Emirates ID biometrics in Dubai — whether for a new application, renewal, or replacement — Al Ghazal Customer Happiness Center is one of the most accessible ICP centers in the city. This guide covers everything you need before you go: exact address, working hours, nearest metro, what to bring, and how to book.

📍 Address: Al Ghazal Mall, 2nd December Street, Al Bida / Satwa, Dubai
🕐 Working Hours: Monday–Thursday 7:30AM–3:30PM | Saturday 7:30AM–12:00PM
📞 Services: Emirates ID biometrics, fingerprint registration, photo capture – ICP Call Center: 600 522222

The Al Ghazal Customer Happiness Center in Dubai is a trusted destination for all Emirates ID services. The center is well-organized into different sections to ensure a smooth and efficient experience for all visitors.

Al Ghazal Center Sections

Male Service Department: A dedicated section for male customers, ensuring privacy and efficiency in handling all Emirates ID-related tasks.

Female Service Department: A separate area designed specifically for female customers, providing a comfortable and private environment for all identity-related services.

Where Is Al Ghazal Center in Dubai?

Al Ghazal Customer Happiness Center is located inside Al Ghazal Mall on 2nd December Street in the Al Bida area, near Satwa. The center is well-known among Dubai residents as a convenient location for Emirates ID biometric services, particularly for those living or working in the Downtown Dubai, DIFC, and Satwa areas.

Address and How to Get There

Full address: Al Ghazal Mall, 2nd December Street, Al Bida, Dubai, UAE

By car, enter from 2nd December Street toward Al Ghazal Mall and use the mall parking — parking is free for center visitors during service hours.

By taxi or ride-hailing, search for “Al Ghazal Mall Dubai” and the driver will know it immediately.

Nearest Metro Station

The closest metro station to Al Ghazal Center is World Trade Centre Station on the Red Line. From the station, the walk takes approximately 10–12 minutes along Financial Centre Road toward 2nd December Street.

This is useful information that most people searching for the center do not find on other websites — knowing the metro route can save you a lot of confusion on arrival.

Al Ghazal Center Working Hours 2026

Appointment-based service hours: 9:00 AM – 3:00 PM (Mon–Thu)

Walk-in visitors are accepted at the center but slots during peak appointment hours (9AM–3PM) are limited. If you plan to walk in without an appointment, arriving before 8:00 AM on a weekday gives you the best chance of being served promptly.

Services Available at Al Ghazal Center Dubai

Al Ghazal Customer Happiness Center is an official ICP government facility. It handles Emirates ID services only — it does not process visa applications, passport services, or Golden Visa applications.

Emirates ID Biometric Enrollment

This is the primary reason most people visit. Biometric enrollment means the center captures your:

• Fingerprints — all ten fingers are scanned
• Photograph — taken by center staff, not brought from outside
• Digital signature — recorded electronically

Biometrics are required for every new Emirates ID application, renewal after card expiry, and replacement of a lost or damaged card.

Other Services at the Center

Beyond biometrics, the center also handles:

• Card collection — pick up your printed Emirates ID card
• Urgent Emirates ID printing — fast-tracked printing for urgent cases (additional fee applies)
• Late fine exemption applications — apply for an exemption from late renewal penalties under qualifying conditions
• General Emirates ID inquiries — staff can assist with emirates id status questions and application guidance

What to Bring Before Your Visit

Arriving unprepared is the most common reason visits are wasted. Bring these documents:

• Original passport — mandatory for identity verification
• Original Emirates ID — if renewing or replacing
• Application reference number (PRAN) — you must have already submitted your application through ICP Smart Services before visiting
• UAE residence visa — current valid visa stamped in passport
• Emirates ID application receipt — the confirmation from ICP Smart Services

Do not bring external photographs — the center captures your official biometric photo on-site.

How to Book a Biometric Appointment at Al Ghazal Center

You cannot book directly at the center. Appointments are managed through the ICP Smart Services portal.

1. Submit your Emirates ID application through icp smart services — new application, renewal, or replacement
2. After submission, the portal will prompt you to book a biometric appointment
3. Select Al Ghazal Center (Dubai) from the location dropdown
4. Choose your preferred date and time slot
5. You will receive a confirmation with your appointment reference number — bring this with you

If no slots are available at Al Ghazal, check biometrics for emirates id for other Dubai biometric centers that may have earlier availability.

Common Mistake That Wastes Your Visit

The most frequent complaint from expats visiting Al Ghazal Center is arriving without a completed ICP application.

You cannot complete biometrics without a prior application submission. The center cannot create your application on-site. If you arrive without a submitted application and appointment reference, you will be turned away.

The correct process is: apply online first → receive appointment → visit center. Walking in without this sequence completed — regardless of how urgent your situation is — will result in a wasted trip.

Al Ghazal Emirates ID Center Timing & Location in Dubai

The Al Ghazal Customer Happiness Center is located in the heart of Dubai’s Al Bida area, specifically on 2nd December Street within the Al Ghazal Mall. 

Opening Hours:

• Monday to Thursday: 07:00 AM – 05:00 PM
• Friday: 07:30 AM – 12:00 PM and 02:30 PM – 06:30 PM

Appointment Hours:

From 09:00 AM to 03:00 PM, the center operates by appointment only.

Frequently Asked Questions

Can I walk into Al Ghazal Center without an appointment?

Limited walk-in slots are available, particularly before 9:00 AM and after 3:00 PM on weekdays. However, an ICP application must be submitted before any biometric visit — walk-in or appointed.

How long does the biometric appointment take?

The biometric capture itself takes approximately 5–10 minutes. Total time including waiting can range from 15 minutes to over an hour depending on the day and queue.

Is Al Ghazal Center open on weekends?

The center is open on Saturday from 7:30 AM to 12:00 PM. It is closed on Sundays.

What is the phone number for Al Ghazal Center?

The center is managed by ICP. Contact the ICP Call Center on 600 522222 for inquiries about appointments and services.

Can I collect my Emirates ID card at Al Ghazal Center?

Yes. Card collection is available at the center once you receive notification that your card is ready. You can also check your Emirates ID status online before visiting.

Is parking available at Al Ghazal Center?

Yes. Al Ghazal Mall has parking available for center visitors.

What if I miss my biometric appointment?

Log back into ICP Smart Services and reschedule your appointment. Missed appointments do not automatically cancel your application but rescheduling promptly is recommended.